At SFV Holidays and Tours, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the choices available to you when you use our website, enquire about our travel services, make a booking, or otherwise interact with SFV Holidays and Tours.
By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you interact with SFV Holidays and Tours, we may collect different types of information.
When you submit a travel enquiry, request a quotation, make a booking, contact us, or otherwise interact with our services, we may collect information such as:
We only request information that is reasonably necessary for the relevant travel service or business purpose.
When you enquire about or book a tour or travel service with SFV Holidays and Tours, we may collect information related to your booking, including:
Payments may be processed through third-party payment gateways, banks, financial institutions, or other payment service providers.
SFV Holidays and Tours may receive information such as payment status, transaction reference, payment method, or other information necessary to confirm a payment.
We do not intend to store complete debit card, credit card, CVV, UPI PIN, banking passwords, or similar confidential payment credentials on our website. Such information is generally handled directly by the relevant payment gateway or financial institution.
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, or similar technologies.
This may include:
This information may be used to understand website performance, identify technical problems, improve user experience, and maintain website security.
SFV Holidays and Tours may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may help us:
Some cookies may be placed by third-party service providers used by our website.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
SFV Holidays and Tours may use collected information for legitimate business and operational purposes, including:
We will not use your personal information for a purpose that is materially different from the purpose communicated to you without an appropriate legal basis or consent where required.
When you submit an enquiry or make a booking with SFV Holidays and Tours, we may contact you through email, phone, SMS, WhatsApp, or other available communication channels regarding your enquiry or travel arrangements.
These communications may include:
These are service-related communications and may be sent when necessary to provide or support your requested travel service.
Where applicable, and subject to your preferences and applicable law, SFV Holidays and Tours may send promotional communications about:
You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us directly.
Opting out of promotional messages will not necessarily stop essential booking, travel, or service-related communications.
SFV Holidays and Tours does not sell or rent your personal information as a commercial product.
We may share limited information with trusted service providers where reasonably necessary to arrange your travel services and operate our business.
Depending on the services you request, these may include:
For example, when you book a tour, relevant information such as your name, contact details, travel dates, and other necessary booking information may need to be shared with hotels, transport providers, tour operators, or other service providers involved in fulfilling your travel arrangements.
Service providers receiving information from us are expected to handle it appropriately and only for the purposes for which it is provided or as otherwise permitted by applicable law.
SFV Holidays and Tours may use third-party payment gateways or financial service providers to process online transactions.
When you make a payment, you may be redirected to or interact with the payment provider’s secure systems. Payment information may therefore be subject to the privacy policies and terms of the relevant payment provider.
SFV Holidays and Tours does not request your UPI PIN, ATM PIN, banking password, OTP, or similar confidential authentication credentials through email, WhatsApp, phone calls, or website forms.
Never share your OTP, UPI PIN, card PIN, CVV, or banking password with anyone claiming to represent SFV Holidays and Tours.
Our website may contain links to third-party websites, social media platforms, payment services, hotel websites, airline websites, transportation providers, booking services, or other external websites.
If you click on a third-party link, you will be subject to that third party’s privacy policy and terms rather than this Privacy Policy.
SFV Holidays and Tours is not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any external service before providing personal information.
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
However, no website, online transmission, storage system, or electronic communication method can be guaranteed to be completely secure.
If we become aware of a security incident affecting personal information, we will take appropriate steps as required by applicable law and the circumstances of the incident.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
When personal information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal or regulatory requirements.
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
Certain information may need to be retained where required for legal, tax, accounting, fraud prevention, dispute resolution, or other legitimate purposes.
To make a privacy-related request, please contact us using the details provided in the Contact Us section below.
Our website is not intentionally designed to collect personal information from children without appropriate authorisation where such authorisation is required by applicable law.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the situation and take appropriate action.
If you submit information through our contact forms, travel enquiry forms, booking forms, feedback forms, reviews, or other website features, we may use that information to respond to your request and provide the relevant travel service.
Please avoid submitting unnecessary sensitive personal information through public forms, reviews, comments, or other areas of the website.
If SFV Holidays and Tours provides an option to submit travel reviews, testimonials, comments, photographs, videos, or other content, information that you voluntarily publish through a public area of the website may be visible to other users.
Please consider carefully what personal information you include in publicly visible content.
SFV Holidays and Tours may use submitted reviews, photographs, testimonials, or feedback for website, service, promotional, or marketing purposes where permitted and appropriately disclosed.
We may use certain information to detect, investigate, and prevent:
This may include reviewing booking information, device information, IP addresses, transaction information, or other relevant technical information.
SFV Holidays and Tours may disclose personal information where reasonably necessary to:
Any disclosure will be limited to what is reasonably required for the relevant purpose, subject to applicable law.
SFV Holidays and Tours may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, services, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage customers to review this page periodically to remain informed about how we handle personal information.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact SFV Holidays and Tours.
SFV Holidays and Tours
Email: sfvdomestic@gmail.com
Phone: +91 7587682811
Business Address: Plot No. 9, 3rd floor, above al-beik, Zone-I, Maharana Pratap Nagar, Bhopal, Madhya Pradesh 462011
For privacy-related requests, please mention “Privacy Request” in the subject line of your email and provide enough information for us to identify and respond to your request.
We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.
This Privacy Policy is intended to explain SFV Holidays and Tours’ general privacy practices in a clear and transparent manner. It should be read together with SFV Holidays and Tours’ Terms & Conditions, Cancellation & Refund Policy, Booking Policy, Shipping/Travel Policy where applicable, and other applicable website policies.
Where applicable law provides a consumer or individual with rights that cannot legally be excluded or restricted, nothing in this Privacy Policy is intended to remove or limit those rights.
